Window Hero, Homefront Brands and its affiliates which means DDL Investments, Inc. and companies with common owners for whom it provides services, and each of our and their subsidiaries, affiliates, franchisees, licensees, suppliers, and licensors, and each of their directors, officers, employees, agents, and contractors. (collectively “Homefront Brands”, “we”, “our”, or “us”) want you to be familiar with how we collect, use and disclose information from and about you because we understand you are concerned about your privacy, and we want to maintain your trust.
You may choose not to submit requested information online (see Other Information below), but that may limit the Services Window Hero is able to provide to you.
The Services are not targeted to, and do not knowingly collect Personal Information from minors under 18 years of age. We request that these individuals do not provide Personal Information through the Services or the Site.
Information We Collect. Window Hero and our service providers may collect the following information from and about you:
Personal Information From You. We collect Personal Information when, for example, you use, register for, or subscribe to certain products or services; create a profile; take a survey; use our Services; participate in a community forum; or contact Customer Service or otherwise contact us, including by email.
Personal Information We Receive From Third Parties. We may receive Personal Information about you from third parties, such as social media services, commercially available sources, ASC Affiliates, business partners, and, if applicable to you, the third party provider of your subscription. The Personal Information we receive from third parties may include, for example, your name, contact information, information about your transactions, purchase history, or relationships with various product and service providers, and your use of certain applications.
Other Information. “Other Information” is any information that does not reveal your specific identity, such as browser information, information collected through cookies and other technologies, demographic information, and aggregated information.
Other Information You Submit. We collect Other Information when you submit it to us. It may include your gender, zip code, birthday, education, occupation, and other information.
Other Information We Receive From Third Parties. We may receive Other Information about you from third parties, including, for example, demographic data, and information about your activities on other websites.
Other Information We Collect Automatically When You Are Online. When you access and interact with our Services, we and our service providers may automatically collect certain information about those visits. For example, in order to permit your connection to the Services, our servers receive and record information about your computer, device, and browser, potentially including your IP address, browser type, and other software or hardware information. If you access the Services from a mobile or other device, we may collect a unique device identifier assigned to that device (“UDID”), geolocation data, or other transactional information for that device.
Most browsers are initially set to accept cookies, but you can change your settings to notify you when a cookie is being set or updated, or to block cookies altogether. Please consult the “Help” section of your browser for more information.
How We Use Your Information. We use the Personal Information we collect from and about you to improve the user experience on our website, identify frequent visitors and for the following purposes: To provide product, fulfill an order, or complete a transaction. To ensure that the products and services you purchase are up-to-date and operating correctly, and to provide the appropriate level of support.
We may use your information to improve the content of our Website, products, and services; to alert you to product upgrades, updates, and renewal information regarding your products or services; and to share special offers, product announcements, and other new services from Window Hero. When you register or make a purchase, we offer you the opportunity to opt into or out of these uses of your information. If you do not choose to opt out initially, you may still block future contact of this type simply by following the unsubscribe instructions that accompany all such communications, or by contacting us at the above address.
We email service notifications to inform you about the status of your service orders or accounts, and to provide updates and technical notices. For instance, Participants, depending on the Services they have opted to purchase, may receive daily, weekly, or monthly reports via email. These messages are essential to maintain your service and the functionality of our services, so there is no opt-out available for service notifications, and these messages cannot be blocked. We follow strict best practices for e-mail marketing and customer contact.
We share information collected through this Site with third-party vendors who act for us or on our behalf. Examples of such use include but are not limited to use by third-party vendors to: a) design and operate this Site; b) conduct surveys; and c) help us with our promotional efforts. These third-party vendors may need information about you to perform these and other functions.
We share information with other Users of this Site. You may be able to submit Your Content on or through this Site. In this Policy, the term “Your Content” means all the text, photographs, images, illustrations, graphics, sounds, video, and audio-video clips, and other content you post using functionality on this Site that allows you to publicly post that content, communicate with other users, or otherwise engage in social networking activities and that does not constitute “Feedback” (defined below). “User Content” means all the text, photographs, images, illustrations, graphics, sounds, video, and audio-video clips, and other content other users post using functionality on this Website that allows them to publicly post that content, communicate with other users, or otherwise engage in social networking activities and that does not constitute “Feedback” Any personal information contained in YOUR CONTENT can be read, collected, or used by others. In addition, we may use YOUR CONTENT you submit for advertising campaigns and other promotions. We may or may not use your name in connection with such use, and we may or may not seek your consent before using the content for such purposes. Therefore, you should have no expectation of privacy with respect to YOUR CONTENT you submit on or through this Site.
The term “Feedback” refers to all the text, photographs, images, illustrations, graphics, sounds, video and audio-video clips, and other content you post on or through this Site that is specifically about how we can improve this Site and the products and services we make available through this Site. The Feedback you provide to us through this Site will be and remain our exclusive property. Your submission of Feedback will constitute an assignment to us of all worldwide rights, title, and interests in your Feedback, including all copyrights and other intellectual property rights in your Feedback. We will be entitled to reduce to practice, exploit, make, use, copy, disclose, display or perform publicly, distribute, improve, and modify any Feedback you submit for any purpose whatsoever, without restriction and without compensating you in any way. For this reason, we ask that you not send us any Feedback that you do not wish to assign to us.
We may provide functionality on this Site that allows you to automatically post information about the actions you take on this Site to a third-party social media platform (such as Facebook or Twitter). If you choose to take advantage of this functionality, people with access to your profile on the third-party platform may be able to see the actions you have taken—for example, the products or services you have purchased. Thus, you should have no expectation of privacy in those actions.
Further, if you choose to link your profile on this Site with an account on a third-party social media platform, we may share the information in your profile with that third-party platform. We may also use third-party social media platforms to offer you interest-based ads. To offer such ads, we may convert your email address into a unique value which can be matched by our partner company with a user on their platform. Although we do not provide any personal information to these platform vendors, they may gain insights about individuals who respond to the ads we serve.
We may share information collected through this Site with other companies in the Homefront Brands family, including commonly owned or controlled entities, franchisors, franchisees, and other affiliated entities. These affiliated companies are permitted to use your information for their own marketing purposes and in a manner otherwise consistent with this Policy.
We may share information collected through this Site with franchisees in the Homefront Brands family of brands and service companies, which may be permitted to use your information for their own marketing purposes and in any manner otherwise consistent with this Policy.
We may also share your information with selected third parties for their own marketing purposes. For example, we may partner with third parties to sponsor contests or other promotions, and we may share with these third parties the information you submit to us to participate in the contest or take advantage of the promotion. Before doing so, however, we may offer you the opportunity to “opt out” or “opt in,” as required by applicable law.
We and others with whom we share information, use information collected through this Site to create a compiled, aggregate view of usage patterns, and for other data analysis purposes. We may share aggregate information with third parties so they can better understand our user base. We may also share, with third parties, information about how particular individuals use this Site, but only on a de-identified basis (“Individualized Data”). Individualized Data is not personally identifiable, but it does reflect the usage patterns of a particular Site user, as opposed to Site users collectively.
Your information may be transferred to one or more successor organizations if, for example, we transfer the ownership or operation of this Site to another organization or if we merge with or acquired by another organization or liquidate our assets. If such a transfer occurs, the successor organization’s use of your information will still be subject to this Policy and the privacy preferences you have expressed to us.
Security. Window Hero uses a combination of administrative, technical, personnel and physical measures to safeguard Personal Information in its possession against loss, theft and unauthorized use, disclosure, or modification. We use Secure Socket Layer (SSL) encryption for any requested Personal Information. However, no one can guarantee the complete safety of your information. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), please immediately notify us of the problem by contacting Customer Service in accordance with the instructions below.
Location of Data. Your Personal Information may be stored, transferred to, and processed in any country where we have facilities or in which we engage service providers, and by using our products and services, you consent to the processing and transfer of information to countries outside of your country of residence, including the United States, which may have different data protection rules than in your country. The information processed or stored outside of your country of residence may be available to the foreign government of the country in which the information or the entity controlling it is situated under a lawful order made in that jurisdiction.
Linked Services. The Services may also be linked to sites operated by third parties, and may carry advertisements or offer content, special offers, or functionality developed and maintained by third parties. Some of these third party sites may be co-branded with a Window Hero logo, even though they are not operated or maintained by us.
Cookies and Tracking
Our website may place a cookie in your browser which allows us collect information about your behavior on our website and other websites. This allows us to tailor our website to fit our user’s needs the best.
windowhero.com also uses 3rd party vendor re-marketing tracking cookies. This means we will continue to show ads to you across the internet. As always, we respect your privacy and are not collecting any identifiable information through the use of Google’s or any other 3rd party remarketing system.
How to change your cookie settings
If you do not want cookies to be placed on your device, please change your browser’s settings to block and/or delete cookies. The following links have information on changing cookie settings in most browsers:
Internet Explorer / Edge
We ask that you not disclose any sensitive Personal Information (e.g., social security numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, criminal background, or trade union membership) when contacting us.