Privacy Policy
This Privacy Policy is incorporated into and subject to our Terms and Conditions that apply to use of this Site and/or Services. By using the Site and/or Services, you consent to our Terms and Conditions and Privacy Policy, including our use and disclosure of your Personal Information as stated in this Privacy Policy, whether or not you register to use the Site and/or Services.
Window Hero, Homefront Brands and its affiliates which means DDL Investments, Inc. and companies with common owners for whom it provides services, and each of our and their subsidiaries, affiliates, franchisees, licensees, suppliers, and licensors, and each of their directors, officers, employees, agents, and contractors. (collectively “Homefront Brands”, “we”, “our”, or “us”) want you to be familiar with how we collect, use and disclose information from and about you because we understand you are concerned about your privacy, and we want to maintain your trust.
This Privacy Policy applies to information we collect from all sources including in connection with our website, digital products, electronic newsletters, social media accounts, and/or widgets (collectively the “Services”) that link to this Privacy Policy.
This Policy describes how we collect and use users’ Personal Information. It also describes generally Window Hero’s practices for handling Other Information (e.g., demographics and services usage) collected through the Site, our Services, or from a third-party to the extent such information is associated with a particular device, user or user account. As described more fully below, we may share information with our affiliated companies (“Window Hero Affiliates”) for the purposes described in this Privacy Policy.
By using the Services or by providing personal information to us, you agree to the terms and conditions of this Privacy Policy.
You may choose not to submit requested information online (see Other Information below), but that may limit the Services Window Hero is able to provide to you.
The Services are not targeted to, and do not knowingly collect Personal Information from minors under 18 years of age. We request that these individuals do not provide Personal Information through the Services or the Site.
Information We Collect. Window Hero and our service providers may collect the following information from and about you:
Personal Information. “Personal Information” for purposes of this Privacy Policy is the information that identifies you as an individual or relates to an identifiable person, such as name, postal address (including billing and shipping addresses), telephone number, email address, credit or debit card number, or profile picture.
Personal Information From You. We collect Personal Information when, for example, you use, register for, or subscribe to certain products or services; create a profile; take a survey; use our Services; participate in a community forum; or contact Customer Service or otherwise contact us, including by email.
Personal Information We Receive From Third Parties. We may receive Personal Information about you from third parties, such as social media services, commercially available sources, ASC Affiliates, business partners, and, if applicable to you, the third party provider of your subscription. The Personal Information we receive from third parties may include, for example, your name, contact information, information about your transactions, purchase history, or relationships with various product and service providers, and your use of certain applications.
To ensure all customers receive a 5 star service and they are provided with everything they are promised. In order to carry out this method we may record an in person visit to ensure this happens
Collection of Personal Financial Information by a Payment Service. In some cases, we may use an unaffiliated payment service to allow you to purchase a product or make payments (“Payment Service”). If you wish to purchase a product or make a payment in such a case, you will be directed to a Payment Service webpage. Any information that you provide to a Payment Service will be subject to the applicable Payment Service’s privacy policy, rather than this Privacy Policy. We have no control over, and are not responsible for, any Payment Service’s use of information collected through any Payment Service.
Other Information. “Other Information” is any information that does not reveal your specific identity, such as browser information, information collected through cookies and other technologies, demographic information, and aggregated information.
Other Information You Submit. We collect Other Information when you submit it to us. It may include your gender, zip code, birthday, education, occupation, and other information.
Other Information We Receive From Third Parties. We may receive Other Information about you from third parties, including, for example, demographic data, and information about your activities on other websites.
Other Information We Collect Automatically When You Are Online. When you access and interact with our Services, we and our service providers may automatically collect certain information about those visits. For example, in order to permit your connection to the Services, our servers receive and record information about your computer, device, and browser, potentially including your IP address, browser type, and other software or hardware information. If you access the Services from a mobile or other device, we may collect a unique device identifier assigned to that device (“UDID”), geolocation data, or other transactional information for that device.
Window Hero and our service providers also may use cookies and other tracking technologies (such as browser cookies, pixels, beacons, and Adobe Flash technology including cookies) when you visit or use the Services. Third parties that support the Services by serving advertisements or providing services, such as providing users with the ability to comment on content, allowing users to share content, customizing content based on usage, or tracking aggregate site usage statistics, may also use these technologies to collect Other Information on the Services.
Most browsers are initially set to accept cookies, but you can change your settings to notify you when a cookie is being set or updated, or to block cookies altogether. Please consult the “Help” section of your browser for more information.
Website Analytics. We use a third-party web analytics service provider that uses cookies, Web beacons, and other Website technologies to help us analyze both how users use our website and the effectiveness of our marketing search terms. The information generated by the cookie about your use of our Site (including, without limitation, your IP address) will be transmitted to and stored by this service provider. They will use this information to evaluate your use of our website and compile aggregated reports for us. The information that our service provider collects and provides to us is not personally identifiable.
How We Use Your Information. We use the Personal Information we collect from and about you to improve the user experience on our website, identify frequent visitors and for the following purposes: To provide product, fulfill an order, or complete a transaction. To ensure that the products and services you purchase are up-to-date and operating correctly, and to provide the appropriate level of support. Notwithstanding that we share information with third parties, SMS consent or phone numbers for the purpose of SMS are not included in the information that we share with third
parties.
We may use your information to improve the content of our Website, products, and services; to alert you to product upgrades, updates, and renewal information regarding your products or services; and to share special offers, product announcements, and other new services from Window Hero. When you register or make a purchase, we offer you the opportunity to opt into or out of these uses of your information. If you do not choose to opt out initially, you may still block future contact of this type simply by following the unsubscribe instructions that accompany all such communications, or by contacting us at the above address.
We email service notifications to inform you about the status of your service orders or accounts, and to provide updates and technical notices. For instance, Participants, depending on the Services they have opted to purchase, may receive daily, weekly, or monthly reports via email. These messages are essential to maintain your service and the functionality of our services, so there is no opt-out available for service notifications, and these messages cannot be blocked. We follow strict best practices for e-mail marketing and customer contact.
We share information collected through this Site with third-party vendors who act for us or on our behalf. Examples of such use include but are not limited to use by third-party vendors to: a) design and operate this Site; b) conduct surveys; and c) help us with our promotional efforts. These third-party vendors may need information about you to perform these and other functions.
We share information with other Users of this Site. You may be able to submit Your Content on or through this Site. In this Policy, the term “Your Content” means all the text, photographs, images, illustrations, graphics, sounds, video, and audio-video clips, and other content you post using functionality on this Site that allows you to publicly post that content, communicate with other users, or otherwise engage in social networking activities and that does not constitute “Feedback” (defined below). “User Content” means all the text, photographs, images, illustrations, graphics, sounds, video, and audio-video clips, and other content other users post using functionality on this Website that allows them to publicly post that content, communicate with other users, or otherwise engage in social networking activities and that does not constitute “Feedback” Any personal information contained in YOUR CONTENT can be read, collected, or used by others. In addition, we may use YOUR CONTENT you submit for advertising campaigns and other promotions. We may or may not use your name in connection with such use, and we may or may not seek your consent before using the content for such purposes. Therefore, you should have no expectation of privacy with respect to YOUR CONTENT you submit on or through this Site.
The term “Feedback” refers to all the text, photographs, images, illustrations, graphics, sounds, video and audio-video clips, and other content you post on or through this Site that is specifically about how we can improve this Site and the products and services we make available through this Site. The Feedback you provide to us through this Site will be and remain our exclusive property. Your submission of Feedback will constitute an assignment to us of all worldwide rights, title, and interests in your Feedback, including all copyrights and other intellectual property rights in your Feedback. We will be entitled to reduce to practice, exploit, make, use, copy, disclose, display or perform publicly, distribute, improve, and modify any Feedback you submit for any purpose whatsoever, without restriction and without compensating you in any way. For this reason, we ask that you not send us any Feedback that you do not wish to assign to us.
We may provide functionality on this Site that allows you to automatically post information about the actions you take on this Site to a third-party social media platform (such as Facebook or Twitter). If you choose to take advantage of this functionality, people with access to your profile on the third-party platform may be able to see the actions you have taken—for example, the products or services you have purchased. Thus, you should have no expectation of privacy in those actions.
Further, if you choose to link your profile on this Site with an account on a third-party social media platform, we may share the information in your profile with that third-party platform. We may also use third-party social media platforms to offer you interest-based ads. To offer such ads, we may convert your email address into a unique value which can be matched by our partner company with a user on their platform. Although we do not provide any personal information to these platform vendors, they may gain insights about individuals who respond to the ads we serve.
We may share information collected through this Site with other companies in the Homefront Brands family, including commonly owned or controlled entities, franchisors, franchisees, and other affiliated entities. These affiliated companies are permitted to use your information for their own marketing purposes and in a manner otherwise consistent with this Policy.
We may share information collected through this Site with franchisees in the Homefront Brands family of brands and service companies, which may be permitted to use your information for their own marketing purposes and in any manner otherwise consistent with this Policy.
We may also share your information with selected third parties for their own marketing purposes. For example, we may partner with third parties to sponsor contests or other promotions, and we may share with these third parties the information you submit to us to participate in the contest or take advantage of the promotion. Before doing so, however, we may offer you the opportunity to “opt out” or “opt in,” as required by applicable law.
We and others with whom we share information, use information collected through this Site to create a compiled, aggregate view of usage patterns, and for other data analysis purposes. We may share aggregate information with third parties so they can better understand our user base. We may also share, with third parties, information about how particular individuals use this Site, but only on a de-identified basis (“Individualized Data”). Individualized Data is not personally identifiable, but it does reflect the usage patterns of a particular Site user, as opposed to Site users collectively.
Your information may be transferred to one or more successor organizations if, for example, we transfer the ownership or operation of this Site to another organization or if we merge with or acquired by another organization or liquidate our assets. If such a transfer occurs, the successor organization’s use of your information will still be subject to this Policy and the privacy preferences you have expressed to us.
There may be instances when Window Hero may disclose your Personal Information, including situations where we have a good faith belief that such disclosure is necessary in order to: (i) protect, enforce, or defend the legal rights, privacy, safety, or property of Window Hero, our Window Hero Affiliates or their employees, agents and contractors (including enforcement of our agreements and our Terms of Use); (ii) protect the safety, privacy, and security of users of our products and services or members of the public; (iii) protect against fraud or for risk management purposes; (iv) comply with the law or legal process, including laws outside your country of residence; or (v) to respond to requests from public and government authorities including public and government authorities outside your country of residence.
Security. Window Hero uses a combination of administrative, technical, personnel and physical measures to safeguard Personal Information in its possession against loss, theft and unauthorized use, disclosure, or modification. We use Secure Socket Layer (SSL) encryption for any requested Personal Information. However, no one can guarantee the complete safety of your information. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), please immediately notify us of the problem by contacting Customer Service in accordance with the instructions below.
Location of Data. Your Personal Information may be stored, transferred to, and processed in any country where we have facilities or in which we engage service providers, and by using our products and services, you consent to the processing and transfer of information to countries outside of your country of residence, including the United States, which may have different data protection rules than in your country. The information processed or stored outside of your country of residence may be available to the foreign government of the country in which the information or the entity controlling it is situated under a lawful order made in that jurisdiction.
Data Retention. We will retain your Personal Information for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or allowed by law.
Linked Services. The Services may also be linked to sites operated by third parties, and may carry advertisements or offer content, special offers, or functionality developed and maintained by third parties. Some of these third party sites may be co-branded with a Window Hero logo, even though they are not operated or maintained by us.
Window Hero is not responsible for the privacy practices of any such third parties, and once you leave the Site or Services or click an advertisement, or sign up for a special offer, you should check the applicable privacy policy of the other service. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our website and welcome any feedback about these linked sites (including if a specific link does not work).
Changes to this Privacy Policy. Please note that this Privacy Policy may change from time to time. If we change this Privacy Policy in ways that affect the personally identifying information we have collected through our Site or Services, we will post those changes in this space and advise you of choices you may have as a result of those changes. We will also post a notice on our home page that this Privacy Policy has changed. Each version of this Privacy Policy will be identified at the top by its effective date.
Cookies and Tracking
We use cookies and other technologies such as Java Script, reCaptcha, and Google Analytics alone and in combination with cookies to gather information about the usage of our websites and emails.
Our website may place a cookie in your browser which allows us collect information about your behavior on our website and other websites. This allows us to tailor our website to fit our user’s needs the best.
windowhero.com also uses 3rd party vendor re-marketing tracking cookies. This means we will continue to show ads to you across the internet. As always, we respect your privacy and are not collecting any identifiable information through the use of Google’s or any other 3rd party remarketing system.
The third-party vendors, including Google, whose services we use – will place cookies on web browsers to serve ads based on past visits to our website. – Third party vendors, including Google, use cookies to serve ads based on a user’s prior visits to your website. This allows us to make special offers and continue to market our services to those who have shown interest in our service.
How to change your cookie settings
If you do not want cookies to be placed on your device, please change your browser’s settings to block and/or delete cookies. The following links have information on changing cookie settings in most browsers:
Google Chrome
Mozilla Firefox
Internet Explorer / Edge
Safari
Contact Us
If you have questions about this Privacy Policy, please contact us at: info@windowhero.com
We ask that you not disclose any sensitive Personal Information (e.g., social security numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, criminal background, or trade union membership) when contacting us.