Home Shield: The Maintenance Plan That Protects

I would wholeheartedly recommend Window Hero Charlotte! From my initial conversation with Carson discussing my concerns and needs (house washing, solar panel cleaning, and driveway / sidewalk washing) not to mention, with a VERY fair price! To my interactions with Brandon who was onsite and did the work on my home and did a phenomenal job! I expected everything to look good during my walk around when I arrived home, but WOW, I was blown away! I cannot express the gratitude I feel for the attention to detail that Brandon did during the cleaning... The home was pristine - No more signs of algae, my solar panels were spotless, and the concrete was just like new! Brandon went above and beyond to make sure that I was extremely satisfied! If you want to work with a top-notch company that has fair pricing and a team that cares about their customers, do not hesitate to reach out to Window Hero Charlotte! They will exceed your expectations!

Michael and Ethan did a wonderful job! We have A LOT of windows and they got the job done very efficiently. Very kind and respectful. Our windows are sparkling.

Wyatt from Window Hero did an amazing job with our recent pre-holiday cleanup. We had our windows cleaned in and out, whole house pressure washed, driveway and sidewalk cleaned, deck cleaning, and outdoor light fixtures and patio ceiling fan cleaning done. Wyatt was thorough, professional and efficient. I would highly recommend Window Hero.

UPDATE: I am revising this post and turning my original review from three stars to five stars. You can see my original post below where I had issues. But I will say the owner reached out to me the same day I made the review. He had his guys come back out the next day and re-clean all the windows and called me to confirm everything was done to my satisfaction. He apologized for not being able to come himself to take care of it, but he was out of town on another job. I appreciate the company’s desire to make the customer happy and quickly correct any oversight on their part. I am pleased with the work they did and their attention to detail. My experience began great. The owner was quick to answer my request for a quote. He came out the same day even. He was also very willing to try to get me in earlier than originally scheduled. I was trying to get my windows cleaned before putting up my Christmas decorations and he was able to make that happen. When the workers came out, they also were very kind. Very conscientious of my home and making sure they cleaned up behind themselves, not tracking stuff in on their feet when they came in, Etc. Up to that point my entire experience was great. My three star review comes from the quality of the work itself. One worker cleaned inside while another took the screens off and cleaned outside. After a while, they worked together to put the screens back on. While they were doing that, I noticed water spots all over the window. Like they had not wiped the windows down at all after hosing them off. I was told they don’t wipe the outside that the water is purified and will not leave water spots. While I found that to be true for the most part, there definitely were a few water spots still visible after everything dried. My biggest complaint, however, is the streaks I see inside on the windows. I pointed them out to the workers and they came back in to clean the smear marks again. To prevent being “that person” I didn’t stand over their shoulder and point out every smear I saw. Maybe that’s on me. Maybe I should have done that. But once they told me they had taken care of all of it. I paid them and they left. When I walked back through, I could definitely see tons of smear/streak marks on the window. It looks as if they came back through and wiped it with a less than clean microfiber cloth. I am now going to have to go back through with window cleaner and a clean microfiber or newspaper to clean the streaks/smear marks. Disappointing considering what I paid for my window cleaning. The screens look good for the most part and the tracks were mostly cleaned as well. Overall, I was disappointed that everything wasn’t dried and wiped down when it was done. But I guess that’s just the technique they use.

They were prompt in giving me a quote, gave me a date to do the service, reconfirmed and got here early! They checked in before they got started and upon completion of the service. They did a very good job. I'd highly recommend!

What an AMAZING experience we had with the two guys from Window Heroes! They truly ARE. They were incredibly thorough, careful and professional. My job entailed removing all the old storm windows, cleaning the house windows and glass doors inside and outside, pressure washing my house and all of the concrete. I totally recommend this company!

Highly recommend! Window Heroes was efficient and timely with exemplary results. Zach’s estimate was right on the money. Austin’s performance and persistence paid off because my windows sparkle inside and out. My home looks new. Don’t wait. Call today.

Brandon did a great job on a very tall house built on a very steep & slippery hill. Punctual, polite, thorough, and he took the time to explain various details of Pressure Washing siding, decks & driveways. Thanks, Peter

I couldn’t be happier with the service provided by Window Hero. My Vinyl siding was in serious need of cleaning. The crew and Brent was courteous, professional and took great care of my house. Now I can fixed up around my house thanks to them. Fast scheduling and fantastic results. I would definitely use them again. Thank you

First time using Window Hero. The response to my request for an estimate was almost immediate. The communications were very good and the technician that cleaned the windows was very detail oriented and personable. He even identified our eligibilty for a military discount which wasn't initially quoted and we appreciated that. We would use this firm again.