F.A.Q.

Window Hero provides professional cleaning services for residential properties including single family homes, townhomes, apartments, and condos. We also provide commercial cleaning services for many customers including retail storefronts, office or industrial buildings, government buildings, medical facilities, universities, real estate agents, property management groups, HOAs, and new construction. 

Yes. We will clean the inside and outside of the skylight. The inside will be cleaned using traditional window cleaning methods, and in some cases, ladders and extension poles will be used. The exterior areas will be cleaned using traditional window cleaning methods.

We can clean light fixtures, outside lights, ceiling fans, & change outdoor light bulbs. The customer does need to provide the light bulbs. This is a great addition to your service.

We will move your furniture and put it back. This may come at an additional charge depending on the size and weight of the furniture.

Hiring a professional window cleaning company offers more benefits than you may realize, and it’s worth the small investment. In fact, professional window cleaning will save you money in the long run by reducing wear and tear, improving heat and air efficiency, and increasing your chances of spotting potential damages before they get out of hand

A professional window cleaning twice a year will keep your windows sparkling clean and extend their lifespan. We recommend professional cleaning for your driveway, patio, and house at least once a year. Roofs should be cleaned every one to two years. These timeframes may need to be adjusted to account for environmental factors including humidity, pollution, proximity to foliage, storms, and seasonal weather. 

At Window Hero, your satisfaction is paramount. If you’re not entirely pleased with our service, please inform us within 48 hours. We back our work with a 100% satisfaction guarantee and will take steps to address your concerns promptly.

It generally depends on your location and environmental factors. However, for most homes, we recommend a professional window cleaning service at least twice a year. If you live in an area with a lot of dust, pollen, or precipitation, you might consider more frequent cleanings.

Yes, we offer both interior and exterior window cleaning services. Our team takes special care to ensure that the inside of your home or business remains clean and undisturbed during the process.

Heavy debris will be removed, and the screen will be washed using water and mild detergent. The process will be done by hand or mechanical scrubbing if required. Once cleaned, the screens will then be reinstalled in the window.

Yes, we clean the interior window tracks as part of our comprehensive cleaning service. Cleaning the window tracks helps ensure a thorough and satisfactory result, removing dirt, debris, and buildup that can accumulate over time.

Yes, we can do light or deep windowsill cleaning depending on the condition of the windowsill. If there is heavy dirt, mold, or mildew, a deep window sill cleaning using a scrub brush with soap and water would be recommended.

No, our trained professionals use gentle, yet effective, cleaning solutions and techniques that are safe for all types of windows and frames. We ensure that both the glass and the surrounding frame are cleaned without causing any harm.

The cost of a window cleaning service is based on square footage and number of windows. There are also other factors, such as storm windows and gridded windows, that may affect the price. On average, professional window cleaning generally costs $200−$300.

The duration varies based on the number and type of windows, as well as their accessibility. For a standard-sized home, window cleaning can take anywhere from 2 to 4 hours. However, for larger homes or properties with a higher number of windows, it might take longer. When you book with Window Hero, we’ll provide a more precise estimate based on your specific needs.

Weather can be unpredictable, but a little rain doesn’t necessarily mean we can’t clean your windows. If it’s light rain, we can often proceed as planned. However, in the case of heavy rain or storms, we will reschedule the service to ensure the safety of our team and the best results for your windows.

We currently partner with Screen Mobile, which can assist our customers in fixing any broken window screens if needed.

Window Hero uses commercial-grade pressure washing systems to clean concrete, stone, or other hard surfaces including driveways, patios, decks, and sidewalks. If you have a specific surface in mind, don’t hesitate to ask!

You should pressure wash your driveway yearly to remove built-up dirt, oil stains, and debris, maintaining its appearance and longevity. However, if you notice significant staining or accumulation, more frequent cleaning may be necessary to keep your driveway looking its best and to prevent potential damage from debris and contaminants.

We generally recommend pressure washing your home (or soft washing, depending on the surface material) every 12 to 24 months to maintain its appearance and protect against dirt, mold, and algae build-up. However, this can vary based on local conditions and the specific materials of your home.

When done correctly, pressure washing is safe for concrete surfaces. At Window Hero, our trained professionals ensure they use the appropriate pressure settings for concrete, minimizing the risk of etching or damaging the surface. We also recommend re-sealing concrete surfaces periodically after washing to maintain their longevity and appearance.

Absolutely! At Window Hero, we always take precautions to protect your plants and landscaping. We ensure that potentially harmful run-off is minimized, and plants are covered or shielded if necessary.

The cost of a pressure washing service is usually determined by the square footage of the surface and material being cleaned. Each material may require a different technique, which can affect the price. On average, professional driveway pressure washing can cost $200−$300.

It all depends on the size of the job. An average-sized pressure washing job can normally be completed in about two hours.

While it’s not mandatory for you to be present, we do appreciate it if someone is available at the start of the service to confirm job details and at the end to review our work and ensure satisfaction.

Soft washing utilizes a low-pressure system combined with specialized cleaning solutions to gently clean surfaces and remove organic growth, dirt, and stains. On the other hand, pressure washing uses high pressure to blast away dirt and grime. Soft washing is particularly beneficial for delicate surfaces where high pressure might cause damage.

Pressure washing and power washing are similar processes that both use high-pressure water to clean surfaces. However, the main difference lies in the water temperature used. Power washing involves using hot water, while pressure washing uses water at ambient temperature. The heated water in power washing can be more effective for tackling tough stains or grease, whereas pressure washing is generally used for tasks such as cleaning dirt, grime, and mold from surfaces.

It’s recommended to clean gutters at least twice a year, typically in the spring and fall. However, if you have many trees around your property or experience heavy rainfall, more frequent cleaning may be necessary to prevent clogs and water damage.

Yes, leaf removal is an integral part of our gutter cleaning service. We ensure that leaves, debris, and other obstructions are meticulously cleared out, promoting efficient water flow and reducing the risk of blockages.

No. We focus on cleaning the inside of the gutter and removing any debris that can prevent water from flowing properly. We recommend a house wash to remove dirt, mold or mildew from the outside of the gutter line.

We cannot clean under existing gutter guards, but we can clean off the top of your system. If your current system is letting in debris, we are happy to install a more effective gutter guard system.

Gutter cleaning is priced by the square footage of the property. On average, you can expect it to be between $175 and $275. 

In most cases, gutter cleaning can take approximately two hours to complete. It may take longer if the gutters have not been properly maintained.

While you’re welcome to be present, it’s not mandatory. Our trained technicians can efficiently handle the cleaning process, and we always ensure the property’s security during our service.

While it’s possible with certain types of gutter guards, some systems are more complicated and will require skills beyond what the typical homeowner can do. It’s best to consult with professionals in order to avoid damage or voiding home warranties.

When lower-quality gutter guards are used, it can actually create more problems due to water build-up, difficulties with cleaning, and taking away from the appearance of your home.

Homeowners may want to consider other options if any one of these factors applies:

• Steep roof. Certain hard angles can cause water to flow over, rather than through it.
• Heavily wooded area. With mesh gutter guards, the tighter the mesh the better. Without a very fine mesh, smaller debris can still get through, which can be more challenging to clean.
• Colder climates. Depending on the mesh, icicles can form during winter months. This adds weight to the gutter system and can potentially cause damage.
• Roof warranty. Improper installation can void a roof warranty and cause damage to the shingles, facias, and soffits of the roof.

Gutter guards, when professionally installed and chosen to suit your property, have the potential to enhance a home’s resale value. It’s worth emphasizing that their installation and selection should prioritize efficiency, quality, and aesthetics to maximize their impact.

The cost of gutter guards varies depending on the labor and materials. We provide different levels of gutter guards with various levels of protection. The type of guard chosen as well as the size of the property will affect the overall price.

We specialize in cleaning a variety of roof types, including asphalt shingles, tiles, metal, and membrane roofs for both residential and commercial properties.

We generally recommend cleaning your roof every 1-2 years, but this can vary depending on your location and environmental factors.

Our cleaning process removes existing moss and algae and can help delay future growth, but regular maintenance is key to long-term prevention.

Absolutely. We take the proper measures to keep your landscaping and pets safe.

The price of roof cleaning is based on the square footage of the roof. Pricing typically varies between $250−$500. Contact us today for a free quote!

The average roof cleaning appointment typically takes between 2 to 4 hours.

With the overspray, a house wash is highly recommended so the entire home is cleaned immediately.

Window Hero has extensive experience servicing various commercial properties, including medical facilities, schools, office complexes, retail storefronts, government buildings, and more. Our team is trained to handle the unique needs of each property type. We can service properties for commercial window cleaning, pressure washing, soft washing, roof washing, and gutter cleaning.

Yes, all Window Hero offices are fully insured, bonded and licensed. We follow OSHA safety standards and are compliant with local and state regulations. 

Every Window Hero team member completes 100+ hours of specialized, hands-on training. This includes proper use of ladders, lifts, harnesses, drop cloths, and signage. Additionally, all Window Hero drone pilots possess a Remote Pilot Certificate from the FAA under the Small UAS rule (part 107). 

Absolutely! We understand the importance of minimizing disruptions to your daily operations. Window Hero offers flexible scheduling options, including after-hours and weekend appointments, to ensure your business runs smoothly.

We prioritize the safety and well-being of your commercial environment. Our cleaning solutions are eco-friendly and biodegradable. Moreover, our trained professionals use safe methods for various commercial spaces, ensuring both effectiveness and environmental responsibility.

Yes, of course. After you contact our call center or your local Window Hero office, we will schedule an in-person visit to assess the property and discuss your cleaning needs. We will provide a detailed quote for either a one-time cleaning or a proposal for recurring services. 

Yes, we do. For businesses that require ongoing cleaning services, Window Hero provides customized maintenance packages. We can set up regular intervals—monthly, quarterly, or annually—to ensure your commercial space remains in top condition year-round.