When it comes to your gutters, you don’t know that they are clogged and backed up until there’s sitting water in your yard, next to your foundation, or worse, leaking through the roof. The fact is that you’re probably unaware of the condition of your gutters unless someone goes up there to take a look. You don’t want to go through the hassle of getting up there only to spend your day clearing out the clogs. Here’s the real question, though: How do you know you’re hiring the right company for the job?
Here’s the short answer on how to evaluate a company:
- You’ll want to make sure they use the right tools and right personnel, and that their estimated time reflects that. It shouldn’t take a professional team all day.
- You’ll want to back up their quote and claims with online reviews as well.
- Also, look at things like their experience, training, and insurance coverage.
Professional companies will have all three and won’t hesitate to tell you. You might spend more on a professional service, but it’s much less than a lawsuit if someone gets hurt.
Keep reading to learn more about how to make an informed decision on your professional exterior cleaning company in the Charlotte area.
Questions to Ask the Gutter Cleaning Company
When you call to speak to a company about cleaning your gutters, there are a few questions you need to ask. After all, you should know exactly what type of service you’re getting.
What are their tools?
Some gutter cleaning services use tools like extension grabbers or robots to cut corners. For the most part, these methods are ineffective. Ask about how they perform the cleaning in order to ensure you’re dealing with professionals.
How long will it take?
You also want to find out how long the job will take and how many people will be at your home working. A professional service won’t need too much time and labor to get the job done right. They should be performing a full range of cleaning services such as inspecting your gutters for damage and freeing them of all debris.
Are they insured?
We cannot stress enough how important insurance is. You can read our article on the importance of insurance and how all exterior cleaning professionals should have it here, but the bottom line is that accidents can always happen. You need a professional service with valid insurance.
As your professional service these questions before agreeing to any kind of work:
- Will all the employees working on my home be covered?
- How much coverage do you have?
- Are you covered for being on my roof?
- Can you show proof of insurance?
An experienced company will have insurance protecting both their employees and you. If the proper insurance is not in place and an accident happens, you could end up in a legal battle.
Do They Provide Online Quotes?
There are a number of things that come into play when determining the price of gutter cleaning services in Charlotte, NC. Getting an online quote saves time and will let you know if you want to move forward with that company. Final quotes take a few different factors into consideration, such as
- The size of your home and whether or not it is a single or multi-story home
- The amount of debris involved, and the pitch of your roof
- Additional costs applied to your initial quote. (A professional service will alert you to that before completing the work.)
Online quoting through a company’s website also shows they have the resources and infrastructure to provide quality service from the get-go. It could also be an indication of a large client base.
Lastly, thorough and professional companies will have technicians that will also tell you if you need any additional services, such as replacement or repair.
H2: Look at Online Reviews
Online reviews are now one of the primary deciding factors when people search for products and services online. Sites like Yelp and Angie’s List are great resources if you want an insight into a company’s service.
When looking for gutter cleaning services in Charlotte, go online and look at company reviews. Make sure the organization you choose doesn’t have a long track record of unhappy customers.
Remember, some people simply want to complain. Try to keep an open mind when reading reviews and don’t let just one negative comment change your mind. The company is probably willing to let you know what happened that resulted in a bad review.
Knowledge and Experience Matters
When shopping around, ask the business if they can tell you how long your gutters will remain clean. A professional company will have the expertise and knowledge to provide this information. But, beware of companies that make outlandish promises.
Gutter cleaning isn’t a once-in-a-lifetime purchase. Anyone who promises that may not be honest about their quality of service. Over time debris will start to build up and eventually you’ll need to have it cleared out again. If you can wait until the end of autumn, this will help reduce how frequently gutters need to be cleaned.
|Mark Wagner (CC BY 2.5)|
|The type of trees on your property make a difference. Catalpa trees are valued for their shade and blooms, but they also create a lot of fallen foliage and can easily clog gutters.|
Excellent Customer Service
Customer service is important, so pay attention to how you’re treated from the very beginning. When you call to book a gutter cleaning, you should be given an estimate on when they can get out to your home. If you feel you’re not being taken seriously, then look for someone else. Put simply, they don’t really want your business—and they don’t deserve it either.
A company should provide caring and professional service over the phone. Their representatives are a reflection of the company. You should expect the same customer service from the technicians that come to your home.
Local Experience and Reputation
When looking for gutter cleaning services, only work with an established Charlotte-based company. Why? A trusted company that has roots in your community will want to maintain a good reputation with the public. Plus, their technicians and professionals are likely from this area and familiar with aspects of our geography and the unique needs of gutter systems impacted by that. If a search or online reviews aren’t helpful, ask around for referrals if you’re having trouble finding someone.
Gutter Cleaning Services in Charlotte
Professional service that involves improvements or repairs to your home shouldn’t be taken lightly. It’s important to do your homework instead of hiring the first company that pops up in a search. This is especially true in a bigger area like Charlotte, NC where unlicensed and inexperienced businesses can simply show up without putting in the work to do a good job.
It’s best to select the right professional for your Charlotte home or business. Window Hero provides a full range of gutter and window services in the Charlotte area. And, with insurance, expertise, and equipment to back us up, we’re always a good choice.
Get in touch with us today.