UPDATE: I am revising this post and turning my original review from three stars to five stars. You can see my original post below where I had issues. But I will say the owner reached out to me the same day I made the review. He had his guys come back out the next day and re-clean all the windows and called me to confirm everything was done to my satisfaction. He apologized for not being able to come himself to take care of it, but he was out of town on another job. I appreciate the company’s desire to make the customer happy and quickly correct any oversight on their part. I am pleased with the work they did and their attention to detail. My experience began great. The owner was quick to answer my request for a quote. He came out the same day even. He was also very willing to try to get me in earlier than originally scheduled. I was trying to get my windows cleaned before putting up my Christmas decorations and he was able to make that happen. When the workers came out, they also were very kind. Very conscientious of my home and making sure they cleaned up behind themselves, not tracking stuff in on their feet when they came in, Etc. Up to that point my entire experience was great. My three star review comes from the quality of the work itself. One worker cleaned inside while another took the screens off and cleaned outside. After a while, they worked together to put the screens back on. While they were doing that, I noticed water spots all over the window. Like they had not wiped the windows down at all after hosing them off. I was told they don’t wipe the outside that the water is purified and will not leave water spots. While I found that to be true for the most part, there definitely were a few water spots still visible after everything dried. My biggest complaint, however, is the streaks I see inside on the windows. I pointed them out to the workers and they came back in to clean the smear marks again. To prevent being “that person” I didn’t stand over their shoulder and point out every smear I saw. Maybe that’s on me. Maybe I should have done that. But once they told me they had taken care of all of it. I paid them and they left. When I walked back through, I could definitely see tons of smear/streak marks on the window. It looks as if they came back through and wiped it with a less than clean microfiber cloth. I am now going to have to go back through with window cleaner and a clean microfiber or newspaper to clean the streaks/smear marks. Disappointing considering what I paid for my window cleaning. The screens look good for the most part and the tracks were mostly cleaned as well. Overall, I was disappointed that everything wasn’t dried and wiped down when it was done. But I guess that’s just the technique they use.

We just had our windows cleaned by Window Hero and they did an exceptional job! My wife and I recently moved into a new home, and it’s probably been close to 10 years since the windows were last done. Michael and Joaquin were the gentlemen who came out—on time, professional, and extremely thorough. They made sure we were completely happy before wrapping up, and now our windows look good as new. Couldn’t be more pleased with the service and highly recommend Window Hero to anyone needing their windows refreshed!

Window Hero Southlake came today to clean our outside windows. Michael & Joaquin arrived exactly at 8am as agreed and did an excellent job. They made sure they removed all the calcium deposits from the windows and made them sparkled. They were fast, but through, and very professional and polite. I particularly appreciate that they put covers overs their shoes when they came inside. The owner did not have shoe covers so he took his shoes off. That's a sign of caring and respect. I highly recommend this company. I will use them again. Oh yes, the price was very reasonable.

The crew was polite, efficient and thorough. They did a great job power washing my driveway and making it look new again. Price was fair and they arrived right in time. Highly recommend them!

Michael and Ethan did a wonderful job! We have A LOT of windows and they got the job done very efficiently. Very kind and respectful. Our windows are sparkling.