UPDATE: I am revising this post and turning my original review from three stars to five stars. You can see my original post below where I had issues. But I will say the owner reached out to me the same day I made the review. He had his guys come back out the next day and re-clean all the windows and called me to confirm everything was done to my satisfaction. He apologized for not being able to come himself to take care of it, but he was out of town on another job. I appreciate the company’s desire to make the customer happy and quickly correct any oversight on their part. I am pleased with the work they did and their attention to detail. My experience began great. The owner was quick to answer my request for a quote. He came out the same day even. He was also very willing to try to get me in earlier than originally scheduled. I was trying to get my windows cleaned before putting up my Christmas decorations and he was able to make that happen. When the workers came out, they also were very kind. Very conscientious of my home and making sure they cleaned up behind themselves, not tracking stuff in on their feet when they came in, Etc. Up to that point my entire experience was great. My three star review comes from the quality of the work itself. One worker cleaned inside while another took the screens off and cleaned outside. After a while, they worked together to put the screens back on. While they were doing that, I noticed water spots all over the window. Like they had not wiped the windows down at all after hosing them off. I was told they don’t wipe the outside that the water is purified and will not leave water spots. While I found that to be true for the most part, there definitely were a few water spots still visible after everything dried. My biggest complaint, however, is the streaks I see inside on the windows. I pointed them out to the workers and they came back in to clean the smear marks again. To prevent being “that person” I didn’t stand over their shoulder and point out every smear I saw. Maybe that’s on me. Maybe I should have done that. But once they told me they had taken care of all of it. I paid them and they left. When I walked back through, I could definitely see tons of smear/streak marks on the window. It looks as if they came back through and wiped it with a less than clean microfiber cloth. I am now going to have to go back through with window cleaner and a clean microfiber or newspaper to clean the streaks/smear marks. Disappointing considering what I paid for my window cleaning. The screens look good for the most part and the tracks were mostly cleaned as well. Overall, I was disappointed that everything wasn’t dried and wiped down when it was done. But I guess that’s just the technique they use.

First time customer and really enjoyed the experience of doing business with Window Hero. Jacob was polite and respectful. The team of two were professional and polite. They showed me before and after pictures of the gutters and did an amazing job on the house windows. I would use this service again.

Window Hero consistently delivers outstanding results. Their professionalism, attention to detail, and overall performance truly set them apart. What really stands out is the owner, Jacob. He takes the time to listen to your needs, ensures everything is clearly communicated to his team, and follows through to make sure the work is completed correctly. If you’re looking for a company that values quality, professionalism, and customer satisfaction, I highly recommend Window Hero.

I had the best experience with Window Hero Southlake. Michael & Joaquin arrived & took their time to listen to all my requests. My windows & (2) patios have never looked better! Would recommend them to all my family & friends.

We just had our windows cleaned by Window Hero and they did an exceptional job! My wife and I recently moved into a new home, and it’s probably been close to 10 years since the windows were last done. Michael and Joaquin were the gentlemen who came out—on time, professional, and extremely thorough. They made sure we were completely happy before wrapping up, and now our windows look good as new. Couldn’t be more pleased with the service and highly recommend Window Hero to anyone needing their windows refreshed!